Privacy Policy

The short version

• We don't sell your personal information, and we don't use your customer photos or job records to train third-party AI models.
• We don't use your content to train generalized AI models without your consent.
• We collect what we need to run and improve the Service, and we use de-identified and aggregated data for our business.

Information we collect

• Account information: name, work email, company name, and role.
• Job media and records: the photos, videos, audio, notes, work orders, materials, and time entries you or your technicians capture or import (including photos imported from connected tools such as CompanyCam).
• Usage and device information: how you interact with the Service, and standard technical data such as device, browser, IP address, and log information.
• Payment information: if you subscribe to a paid plan, our payment processor (Stripe) collects and processes your payment details directly. We do not see or store your full card number.

How we use information

We use information to operate, provide, maintain, secure, support, analyze, and improve and develop the Service; to generate your reports and make them available to your office and, at your direction, your customers; to process payments and manage subscriptions; to communicate with you about your account and the Service; to prevent fraud and misuse; and to comply with legal obligations. We may create and use de-identified and aggregated data for any lawful business purpose. We do not sell your personal information; we do not use your customer photos or job records to train third-party AI models; and we do not use Your Content to train generalized AI or machine-learning models without your express consent.

AI processing

We use third-party AI services to generate summaries and reports from your captured job data. Those providers process your data to produce your output and, under our agreements with them, do not retain it to train their models. AI-generated content may contain errors; you are responsible for reviewing it.

How we share information (subprocessors)

We share information only with service providers who help us operate the Service, under agreements limiting their use of it to providing services to us. These currently include: cloud hosting and infrastructure (Fly.io), object storage (Tigris/S3-compatible storage), email delivery (Resend), payment processing (Stripe), and AI processing (our AI provider). We may also disclose information if required by law, to enforce our terms, or to protect the rights, safety, and property of RepairDoc, our users, or others. We may transfer information in connection with a merger, acquisition, financing, or sale of assets.

Capture, consent, and the privacy of others

RepairDoc is a documentation tool built around intentional, job-based capture — not continuous monitoring. You are solely responsible for providing all notices and obtaining all consents required by applicable law before using the Service to photograph, record, or capture any individual, conversation, premises, or property — including audio recording and any consent required from employees, customers, occupants, and bystanders. RepairDoc does not determine whether consent is required in any particular jurisdiction.

Data retention and deletion

We retain information for as long as needed to provide the Service and for legitimate business and legal purposes. For thirty (30) days after your account is terminated, you may request an export of your data; after that, we may delete it, subject to routine backups and any retention required by law. You may request access to or deletion of your personal information at any time by contacting hello@repairdoc.ai, and we will respond as required by applicable law.

Your California privacy rights

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you rights regarding your personal information, including the right to know what we collect and how we use it, the right to request access or deletion, the right to correct inaccurate information, and the right to opt out of the "sale" or "sharing" of personal information. We do not sell or share your personal information as those terms are defined under California law. We will not discriminate against you for exercising these rights. To make a request, contact hello@repairdoc.ai; we may need to verify your identity before responding.

Security

We use reasonable technical and organizational measures to protect information. No system is perfectly secure, and we do not guarantee the security of information or claim certifications we do not hold. If a security incident affects your personal information, we will notify you as required by applicable law.

Children

The Service is a business tool and is not directed to, or intended for, anyone under 18.

Changes to this Policy

We may update this Policy at any time. If we make material changes, we will update the effective date and, where appropriate, provide notice. Changes are effective when posted.

Contact

Questions about this Policy or your data: hello@repairdoc.ai.